For Contact Center Implementation Services, the contact center vendor’s solution can do just about anything, but to have a smooth implementation you need to clearly define what you absolutely need day one and then grow into the solution. Often times it’s difficult for the vendor to bound their customer for fear that it will come across as not meeting the customer’s expectations even though it might mean risk to the project. At JEMMM Connections, we help our customer’s to define, document, and implement their requirements. We also help them lay out the plan for the implementation.
When it comes to implementing a new contact center or modifying an existing one, it’s important to think through the requirements carefully. Requirements aren’t limited to the functionality of the system, but involve other areas such infrastructure requirements (security, resiliency, redundancy) and the project plan including phases desired and how the solution will roll out. A good and solid implementation begins at the beginning! And we can help get that good start.
At JEMMM Connections we utilize a defined, methodical approach to the definition and implementation of contact centers and improvements to contact centers in order to ensure success.